Shipping & Returns

Shipping Information

  • Free shipping is possible in the UK for orders over £50!
  • You can also pick up your product from store for free!
  • Shipping times from as low as 2 days to UK!
  • All orders are trackable.

Depending on your delivery address, delivery times vary between 2 to 14 days. Since we mainly send products from our store, our fastest shipping is usually to the UK.

Once your order is confirmed, you will receive shipment details with tracking reference(s) and estimated delivery times. Since products may be sent from different locations, your order may not all be sent in the same package, but you may receive products separately.

Please ensure you provide the correct contact details and delivery address. If you do not receive your products within the expected delivery date from the purchase date please email us at sales@triangleleeds.com

Returns/Refunds

Your Rights to Cancel and Return Items
1. If you are a consumer (that is, not a business) based in the European Union, you may be entitled to a “cooling-off” period within which you may cancel your contract with a Seller and return an item for any reason. If applicable, the cooling-off period ends 14 calendar days after the day on which you (or someone nominated by you) receive(s) the item.

2. The cooling-off period does not apply in the following circumstances:
1. If the item is sealed for health or hygiene reasons, and you have unsealed the item after receiving it; or
2. If the item consists of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software, and you have unsealed the item after receiving it; or
3. If the item is digital content and it has been downloaded or otherwise accessed by you; or
4. If the item is likely to deteriorate quickly, for example flowers or food; or
5. If the item has been personalised or made-to-order for you; or
6. If the item has been inseparably mixed with another item or other items (according to their nature) after you have received it.

3. If you wish to exercise your right to cancel during the cooling-off period, you must inform the Seller of your decision within the cooling-off period. You may do so in any way you wish, by sending us an email at admin@triangleleeds.com. Cancellation by email or by post is effective from the date on which you send the Seller/Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send the Seller an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and must be accepted.

4. Items must be returned no more than 14 calendar days after the day on which you inform us that you wish to cancel. You will be responsible for the costs of returning items to us if you cancel under the cooling-off period.

5. When you cancel under the cooling-off period, we must issue a refund within 14 calendar days of the following:
1. The day on which we receive the item(s) back; or
2. The day on which you inform us (supplying evidence) that you have sent the item(s) back (if this is earlier than the day under the above clause); or
3. If we have not yet dispatched the item(s), the day on which you inform us that you wish to cancel.

6. We may make certain limited deductions from refunds under this Clause as follows:
1. We may reduce a refund for any diminished value in an item resulting from your excessive handling of it (e.g. handling going beyond that which would be permitted in a shop); and/or
2. We are only required by law to reimburse standard delivery charges. If you have chosen a premium delivery method, we are only required to reimburse you for the equivalent of standard delivery.

Returns/Exchange/Refund

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@triangleleeds.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@triangleleeds.com and send your item to:

Triangle Leeds
3a Oxford Road
Guisley
Leeds LS20 9AS
United Kingdom

Please include your order number. Without an order number, you may risk losing your item and/or exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to:

Triangle Leeds
3a Oxford Road
Guisley
Leeds LS20 9AS
United Kingdom

Please include your order number. Without an order number, you may risk losing your item and/or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.